We find IBM BlueWorks Live very useful in collaborating with business users and orchestrating the business process. Engage Users in Process Discovery – Collaborate with the users, understand the existing process and get early feedback about the changes.Such rejections should not be considered as resistance to BPM, but instead we need to take a closer look at why Employees reject new Applications and how can IT reduce the risk of such project failures. In fact users are asking for change such as mobility or social collaboration features or interactive UIs that can improve their efficiency.īut Users are still rejecting some BPM/IT applications.
So today’s Employee (or knowledge worker) as such is no longer resistant to change as long as it improves the user experience. We use Computers and mobile devices for pretty much everything from rides share to airline boarding passes and from shopping for groceries to window blinds for your home. So there was this whole User Training and Awareness effort to explain the benefits of web application, etc.
This was an IT lead initiative and understandably there was some resistance from the users, because for them, it was just learning a new way of doing the same thing that they were so used to. As a part of the migrating some call center/CRM applications were being rewritten from Desktop app to web app.
#NO REASPM BPMER WINDOWS#
I still remember we were doing this Windows NT platform migration (from Windows 3.1) project for a financial company in San Francisco.
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